Terms & Conditions

Thanks for booking with Laser Skirmish! We're excited to help you create an unforgettable event. Please review the terms below. Your booking is confirmed upon receipt of full payment and acceptance of these conditions. If you have any questions regarding this policy, please phone us on 1300 666 559.

1. Booking & Payment

Bookings can be made in-store, by phone, or via our chat. A 50% deposit is due at the time of booking. If you can’t pay immediately, it must be paid by the following business day via credit card or bank transfer. Failure to pay may result in your booking being cancelled.

We accept bookings up to 4 months in advance. Any bookings beyond this period are subject to approval and availability. We recommend booking at least 8 business days before your event to allow proper scheduling.

For an official tax invoice, just ask!

Upon booking, you will be required to agree to these Terms and Conditions. After booking, you will receive a confirmation email with all the details. Please check it carefully and notify us immediately if anything is incorrect. We cannot be held responsible for errors if you do not notify us.

1.1 Final Payment

Your booking is confirmed at the prepaid discounted rate once your deposit is received. Final payment and confirmation of final player numbers are due no later than three (3) business days prior to your event date.

All changes to player numbers (including additional players or absences) must be advised at least forty-eight (48) hours prior to the event date during business hours.

Business hours are Monday to Friday, 9:00am – 5:00pm (excluding public holidays). Notification can be provided in writing via email or by phone during business hours.

Changes are only considered confirmed once acknowledged by Laser Skirmish. Notifications received outside of business hours will be deemed received on the next business day.

Failure to notify Laser Skirmish of any changes to player numbers—including absences or additional participants—within the required timeframe will be treated as a confirmed booking, and no refunds will be issued for absent or non-attending players.

If final payment or confirmed numbers are not received by the required date, your booking will revert to the on-the-day rate of $50 per player, payable in cash on arrival. Additional players added on the day are subject to availability and will be charged $50 per player, with no discounts applying.

2. Postponements / Date Changes

Any request to change your event date is considered a postponement and must be submitted in writing (email or text). Requests made by phone are not confirmed until received in writing.

Each booking includes one date change only, subject to the postponement fees and timeframes outlined below. New event dates are subject to availability and must be agreed to in writing by Laser Skirmish before being considered confirmed.

Postponements made:

More than 8 days before your event incur a $25 processing fee.
Within 8 days but more than 48 hours before your event incur a 20% penalty.
Within 48 hours of your event incur a 50% penalty.

2.1 Validity of Postponed Bookings

If you postpone your booking, your payment will stay on your account as a credit. This credit is valid for 12 months from your original event date. It’s your responsibility to get in touch with us to rebook within that time.

If you don’t rebook within 12 months, your booking will be marked as expired, and any payments made will be forfeited. Expired bookings aren’t eligible for refunds.

2.2 Additional Date Changes
Once your included date change has been used, any further requests to reschedule will be treated as a cancellation and will follow our standard cancellation policy.

This policy ensures fair access to booking times and allows for accurate staffing and event scheduling.

3. Cancellations

Cancellations made:

More than 8 days before your event incur a 50% penalty of the total booking value.
Within 8 days but more than 48 hours before your event incur a 75% penalty.
Within 48 hours of your event are non-refundable.

4. Weather-Related Postponements & Cancellations

Postponements/cancellations due to weather will be reviewed on a case-by-case basis and are only accepted for extreme weather conditions, including:

Torrential rain is likely to cause flooding at the site or make travel to/from the site unsafe.
Extreme heat is defined as a forecast of 37 °C or higher during the event hours.
Light to moderate rain or mild weather is not considered sufficient grounds for postponement or cancellation. We operate rain or shine, unless extreme weather conditions apply.

If we cancel your event due to extreme weather or operational issues, you'll receive a full refund or free date reschedule.

5. Player Requirements

All players must wear enclosed shoes and long pants that cover their ankles.
Players arriving without these will need to hire gear:

$10 per person for coveralls
$5 per person for shoes

Refusal to wear suitable attire or hire gear will result in non-participation.

6. Waivers (Membership Form)

Every participant must submit a completed Laser Skirmish insurance waiver (aka Membership Form) before playing.

We strongly encourage participants to complete the form online in advance. Participants can show proof that they have completed the form online on the day.

Forms can also be printed and completed to bring on the day. We do not accept emailed versions on the day, as our field staff do not have access to office emails.

Participants under 18 must have their form signed by a parent or legal guardian (not just any adult).